Our sales conditions apply to all products that we sell. Click at the bottom of this page for the full version. A summary of the most important points can be found below. Do you have questions about placing an order, registering a return shipment, etc? Then consult our Frequently Asked Questions or contact us.
– We will send your order to you as quickly as possible. We aim to ship your order within 2-3 business days at the latest, unless stated otherwise for the specific product. You will always receive a confirmation of receipt from us after your order has been placed, and a confirmation of shipment as soon as the shipment is on its way. Is something unexpectedly going wrong? Then we will keep you informed as good as possible. If you have any questions you can always contact our customer service.
– Of course we hope that you are satisfied with the products that you purchase from us. Coupons and products from the ‘readymade product’ category can be returned within 30 days, provided that they are in the condition in which we sent them to you. Unfortunately, fabrics that have been cut to your specifications cannot be returned.
– You can return goods by completing the return form and reporting the return shipment to us by email. As soon as we receive the goods we will refund the purchase amount. Shipping costs for returns are for your account.
Terms and conditions sustainablefabrics.shop